Admin User
Executive Level
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Monitor customer ratings, identify recurring feedback themes, manage negative feedback, and configure the customer feedback form.
Customize your feedback form, select communication channels, reward customers, and configure negative-feedback alerts.
Rating volume and sentiment for the current reporting period.
Total Feedback
12,840
+14.2%compared with the previous period
Average Rating
4.2 / 5
4.0previous period rating
Positive Feedback
9,245 · 72%
Ratings of 4 and 5
Neutral Feedback
2,311 · 18%
Rating of 3
Negative Feedback
1,284 · 10%
Ratings of 1 and 2
Compare rating distribution and negative-feedback concentration across recurring themes.
8 categories
| Category Name | Total Feedback | Rating 1 | Rating 2 | Rating 3 | Rating 4 | Rating 5 | Average Rating | Negative Feedback |
|---|---|---|---|---|---|---|---|---|
| Food Taste | 2,840 | 92 | 148 | 390 | 958 | 1,252 | 4.1 | 8.5% |
| Staff Behaviour | 1,764 | 54 | 96 | 278 | 601 | 735 | 4.1 | 8.5% |
| Cleanliness and Hygiene | 1,322 | 72 | 104 | 231 | 438 | 477 | 3.9 | 13.3% |
| Order Accuracy | 1,486 | 61 | 117 | 258 | 476 | 574 | 4.0 | 12.0% |
| Missing Items | 684 | 118 | 163 | 142 | 127 | 134 | 2.9 | 41.1% |
| Service Speed | 1,718 | 83 | 146 | 332 | 536 | 621 | 3.9 | 13.3% |
| Loyalty Program | 1,112 | 39 | 62 | 188 | 373 | 450 | 4.0 | 9.1% |
| Overall Experience | 1,914 | 65 | 117 | 360 | 676 | 696 | 4.0 | 9.5% |
Feedback volume grouped by the selected star rating.
Compare positive, neutral, and negative feedback over time.
Review individual responses and keep customer recovery actions moving.
6 results
+91 98••• 11872
Submitted 22 Jul 2026, 2:02 pm
“The crispy veg burger was fresh and the staff handled the rush very well.”
Franchisee note: Shared appreciation with the afternoon team.
+91 99••• 64028
Submitted 22 Jul 2026, 1:16 pm
“The fries were missing from my takeaway order and I noticed only after reaching home.”
+91 98••• 26489
Submitted 21 Jul 2026, 4:10 pm
“Food was good, but the order took longer than expected during lunch.”
Franchisee note: Peak-hour staffing reviewed with the store manager.
+91 98••• 40512
Submitted 21 Jul 2026, 8:02 pm
“Points were credited instantly and the redemption choices were easy to understand.”
+91 97••• 78041
Submitted 20 Jul 2026, 7:12 pm
“The billing interaction felt rushed and my question about the offer was dismissed.”
Franchisee note: Area manager assigned for customer recovery.
+91 98••• 36491
Submitted 20 Jul 2026, 5:48 pm
“The dining area was spotless and the team kept tables ready even during a busy evening.”